Eyewear Warranty & Policy
Lens Warranty
**Polycarbonate Standard Anti-Reflective Single Vision under +4.00 sphere, -6.00 sphere with cylinder -2.00 $65
**Polycarbonate Standard Anti-Reflective Bifocals & Progressives under +4.00 sphere, -6.00 sphere with cylinder -2.00 $200
The warranty is valid for 1 year from the original eye exam date and it covers a one-time lens remake against normal wear and tear.
Damage lenses must be returned to the optician at Skippack Eyecare.
Exclusions
**Out of range parameters lens remake receives a 25% discount off retail price.
**Lens remake for premium upgrades and materials, Transitions, Polarized, and specialty lenses receives a 30% discount off retail price.
There is no warranty for the following:
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Frames
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Special orders such as prisms, slabs, or lenticular
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Misappropriate Abuse
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Loss
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Theft of the glasses
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Glass lenses
If the frame is older than 1 year, the patient is reliable for all the risks of inserting new lenses.
There is no downgrade warranty on the lenses. No refunds after the warranty have been purchased.
Return and Refund Policy
If you wish to cancel your orders, there is a 50% restocking fee on frames and lenses. Frames and lenses are customized to individual person and cannot be re-purposed to other individuals.
**ALL SALES ARE FINAL. NO REFUNDS, RETURNS OR EXCHANGES**
Eyewear Repairs
Repairs and adjustments are not included in an eye exam or other services, except when purchasing glasses.
Repairs and adjustments are included for 1 year from when you purchased with us. Outside of that, it is between a $10 fee to $30, depending on the severity, complexity and time of the repairs, adjustments, evaluations, and re-educating on how to take care of them.
To evaluate your glasses from elsewhere, the fee ranges from $10 - $30 fee with the optician, and a prescription re-check with the doctor is subjected to your co-pay, co-insurance, anddeductible.
If you wish to remake your lenses and did not purchase our lens warranty, we offer 20% to 35% discount on the full retail price.
PD Request
We understand the importance of having complete optical information when purchasing glasses. However, we do not provide or release optical measurements, including pupillary distance (PD), for eyewear purchased from third parties. Accurate PD measurements require an in-person fitting and professional verification, and our opticians cannot be responsible for measurements used by other retailers. For the best results, we recommend visiting a local eyewear store to ensure accuracy and a proper fit.